Several users have recently reported losing their data right after getting the latest updates released by Intuit. QuickBooks support forums are flooded with queries like ‘QuickBooks data missing after update.’ We understand the severity of the situation and know even a single missing component can create chaos in the organization.
So, if you are a part of this user group, do not worry; this article is all you need to recover the lost QuickBooks data. We aim to highlight every factor responsible for data loss after an update and the solutions to get it back, so keep reading it until the end.
We have a solution for you if your QuickBooks Data Missing after Update. Speak with our tech experts and receive tips on recovering your company data. Contact the team at 1855-546-5024 now. |
Finding Why QuickBooks Data is Gone After Update
You may lose complete or partial data in several scenarios. Here are some of the most common reasons why you might lose your crucial company data-
- If the power shuts down during the regular backup process or the system loses internet connectivity, the backup will likely not be completed successfully, and you will lose the recent progress in QuickBooks.
- When switching to a new device or a higher version of QuickBooks, the program cannot restore all the data, and some transactions must be moved manually.
- If the latest backup file has been removed accidentally, or the user is accessing an older backup file.
- If QuickBooks isn’t compatible with your system, the backup may have some records missing.
- Moving the backup file constantly from one location to another is also a reason for missing data in QuickBooks.
- Corruption in the company file also contributes to the issue where you find missing data after an update.
As you are familiar with why QuickBooks data missing after update, let’s check out the next section of this article and figure out the solutions to help you get it back.
Prerequisites to Recover Lost QuickBooks Data after an Update
You must note some crucial considerations if your QuickBooks data is missing after an update. These essential considerations will help you recover the lost data quickly and avoid such issues in the future.
- You must always ensure the system does not shut down due to power cuts during the backup process, or else you will find your QuickBooks Data missing after update.
- If you are backing up QuickBooks to online storage (Cloud), you must have a stable internet connection.
- If you recently upgraded to a newer version of QuickBooks, you must manually import some data, such as logos and templates.
- You must ensure that you restore the most recent backup of the company file; restoring an older backup will not give you the most recent changes. If you don’t find a recent backup, try to find it in the trash folder if it has been deleted accidentally.
- Ensure your system fulfills the minimum requirements to run the version of QuickBooks Desktop you have installed. Otherwise, you might find your QuickBooks data missing after updating.
- Another consideration is keeping the company file in the original company file folder. If you need to move it to another location, ensure the new location is updated in QuickBooks.
Let’s proceed to the solutions to help you recover the lost data in QuickBooks Desktop on Windows and Mac operating systems.
Solutions to Implement When Company Data Lost After Update
Since the operating systems for Windows and Mac are different, you will need to follow different methods to retrieve your data if QuickBooks data missing after update-
How to Recover Lost QuickBooks Data after Update on Windows
When you restore data from an older backup, you will gradually restore incomplete data in the program. Follow the below steps to locate the correct file to restore if QuickBooks data disappeared after update-
- Open QuickBooks, go to the File tab, and select the Open or Restore Company option.
- Choose the Open a Company File option and click Next.
- Go to the folder where the QuickBooks backup file (.qbw) is saved.
- The latest file with the largest size is the correct backup file in most cases.
- Once you can locate the latest backup, restore it in QuickBooks.
- After that, go to the File tab and select Utilities.
- Select Verify Data and allow the tool to check for issues in the file.
- If you see a message that reads, ‘Your data has failed the integrity check,’ this indicates possible data corruption, and you will need to rebuild it.
- Go to the File tab again, select Utilities, and then click on Rebuild Data.
- Hit the OK button and follow the on-screen instructions to fix any errors in the file.
- Restart your computer to apply the changes made and open QuickBooks.
This way, you can restore the most recent backup and retrieve the lost data in QuickBooks.
Do This to Recover Lost Invoices After Updating QuickBooks on Mac
When you create a backup for your company file in QuickBooks for Mac, it creates a DMG file in which a duplicate copy of the company file is stored, along with the documents you created and backed up in QB. This is how you can get back the missing data in QB for Mac-
- Access QuickBooks and go to the Preferences menu tab.
- Select the Backup option and then choose the Reveal Backup Folder option.
- To locate the file quickly, press the Date Modified option to display the latest file on top.
- Look for the data backup file and double-click on it to open a duplicate of your company file (.dmg extension).
- Attachments Library folder will also be visible if you have attached documents like PDFs with your company file.
- Press, hold, and drag the copy of your company file (.qbXXX extension) to the folder where you wish to save it.
- Repeat the same with the Attachments Library folder.
- Now, open QuickBooks for Mac on your system and click Browse.
- Move to the folder where you save the duplicate company file and click the Open button.
- The program will display a text saying it is opening the file; select Continue on it.
- Name the file, hit Save, and tap on OK to finish the file restoration.
- To restore the documents, click on the Preferences tab and choose Attachments.
- Tap on the Attached Library menu and select the Select Existing option.
- Choose the folder you dragged after the file and hit the Open button.
- Close the window and reboot your system.
Conclusion
We have now reached the end of our blog, discussing some detailed methods to apply when QuickBooks data missing after update. We hope you can retrieve your company data by following the instructions above. But, if you are unsuccessful in restoring your missing data, another way is to connect with our Data Recovery experts. The team uses advanced tools to retrieve what’s gone and maintain its integrity. Dial 1855-546-5024 immediately before it is too late.
FAQs
If restoring the most recent backup does not help you recover the lost data, you can try recovering it using the QuickBooks Auto Data Recovery Tool.
If you do not have a recent backup to recover the lost data, you must first use auto data recovery, and if that doesn’t help, contact the support team.
Updating QuickBooks Desktop is entirely safe and only improves performance and stability. However, sometimes, due to internal issues in the QuickBooks application, you can notice your data getting lost after an update. This is why creating a backup of the company file is always suggested before you get the latest QuickBooks updates.
If you are a Mac user, you must try renaming the company file before backing it up to avoid unusual behavior. Also, you must install the latest QuickBooks updates to help resolve any issues arising from missing updates. You can do so by launching QuickBooks and opening the Help drop-down menu. Click the Check for QuickBooks Updates option, and when prompted, hit Install Update. Finally, click Install and restart QuickBooks to get the updates installed.